Cancellation policy

1. Our cancellation window

To cancel a class without charge, you must cancel at least 12 hours before the scheduled class start time.

Example: if your class starts at 6:00pm, you must cancel by 6:00am on the same day.

2. Late cancellations

If you cancel less than 12 hours before the class, the cancellation is considered a late cancellation and payment will be taken.

Where you have booked using a class pass or membership, the applicable class credit may be deducted instead, in accordance with your booking type.

3. No-shows

If you do not attend your booked class and have not cancelled within the permitted cancellation period, the booking is treated as a no-show and payment will be taken or the applicable class credit may be deducted.

4. How to cancel

All cancellations should be made through the booking system where available. If you are unable to cancel through the system, contact us at hotyogawithella@gmail.com as soon as possible.

Sending an email does not automatically cancel a booking unless cancellation is confirmed or the booking system records the cancellation.

5. Exceptional circumstances

We understand that unexpected circumstances can happen. At our discretion, we may waive a late cancellation fee or restore a class credit in exceptional circumstances. This is not guaranteed and each situation will be considered individually.

6. Studio cancellations

If Hot Yoga with Ella cancels a class, you will not be charged for that cancelled booking and we will provide an appropriate remedy, which may include rebooking, class credit or refund depending on the circumstances and booking type.

7. Agreement

By booking a class, you confirm that you have read and accepted this Cancellation Policy.

This policy forms part of the Hot Yoga with Ella Terms & Conditions.